> ## Documentation Index
> Fetch the complete documentation index at: https://help.afflo.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Subscription

> Upgrade, downgrade, cancel, or update your payment method.

All subscription changes happen under **Settings → Billing**. Some are made directly in Afflo; others open a secure billing portal.

## Upgrade

1. Open **Settings → Billing**.
2. Scroll to **Plan Options**.
3. On the plan you want, click **Upgrade**.
4. Confirm the change. The upgrade takes effect immediately and you're billed pro-rata for the remainder of the current period.

## Downgrade

1. Open **Settings → Billing**.
2. On the smaller plan card, click **Downgrade**.
3. Confirm. A **Canceling** badge appears on the current plan until the end of the billing period, when the downgrade applies. Your access stays at the higher plan until then.

## Cancel

1. Open **Settings → Billing** and click **Manage Subscription**. This opens the billing portal in a new tab.
2. In the portal, choose **Cancel subscription**.
3. Confirm. Your plan shows **Canceling** in Afflo; you keep access until the paid period ends.

You can resume the subscription at any time before it ends by clicking **Reactivate** in the portal.

## Update payment method

1. Open **Settings → Billing** and click **Manage Subscription**.
2. In the portal, open **Payment methods**.
3. Add a new card, set it as default, and remove the old one if needed.

Cards are updated in the portal; you don't need to cancel and restart your subscription.

## Change billing email or company address

Same place — click **Manage Subscription**, then update **Billing information** in the portal. Future invoices use the new details.

## Tips

* Time upgrades around launches or big outreach pushes; the new credits are available immediately.
* Downgrading late in a billing period is "free" — you keep the higher plan until the period ends anyway.
* Keep an extra card on file as a backup so a failed charge doesn't pause your account.

## Troubleshooting

**"Past due" status.** Your last charge failed. Open **Manage Subscription** and update your payment method. Afflo will retry automatically.

**"Manage Subscription" doesn't open.** Check that popups aren't blocked. The portal opens in a new tab.

## Related

<CardGroup cols={2}>
  <Card title="Plans & pricing" icon="badge-dollar-sign" href="/billing/plans-pricing">
    Compare plans before upgrading.
  </Card>

  <Card title="Invoices" icon="file-text" href="/billing/invoices">
    Download records from the portal.
  </Card>
</CardGroup>