> ## Documentation Index
> Fetch the complete documentation index at: https://help.afflo.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Issues

> Quick fixes for the most frequent questions.

Most issues fall into a handful of categories. Scan for yours below; if nothing matches, see [Troubleshooting](/help/troubleshooting) for a diagnostic walkthrough.

## Sign-in and access

**I can't log in.** Click **Forgot Password?** on the sign-in page and check your inbox (and spam). If you have 2FA turned on, use a recovery code.

**I'm stuck on 2FA.** Lost your authenticator? Use a recovery code you saved when setting it up. If you've lost those too, [contact support](/help/contact-support).

**My invite link is expired.** Ask an admin to resend it from **Settings → Team**.

**A teammate can't see Billing or Team.** Those tabs require the **Admin** role. See [Roles & permissions](/account/roles-permissions).

## Shopify and stores

**My Shopify store won't connect.** Sign out of any secondary Shopify admins, then retry as the store owner. Confirm the store isn't paused or frozen.

**Orders aren't attributing.** Make sure partners are using the Afflo-generated link for your connected store, and that the click happened inside the program's attribution window.

**Duplicate or missing orders.** Disconnect and reconnect the store — this usually happens after a domain change.

## Payouts

**A payout is stuck in Processing.** Provider-side delays (bank holidays, verification) can take up to a few business days. Check your provider's dashboard for the latest status.

**Amount looks wrong.** Open the affiliate's profile and review their Performance tab. Commission overrides and cancelled orders are the usual causes.

**Payout rejected.** Usually missing payout details on the affiliate's side. Ask them to complete setup with the provider, then retry the payout.

## Emails and outreach

**Emails going to spam.** Connect your own sending domain and verify SPF/DKIM/DMARC. See [Connect your email](/integrations/marketing/connect-your-email).

**High bounce rate.** Your list may be stale or unverified. Pause the campaign and clean out obvious invalid addresses before restarting.

**No replies on a campaign.** It's almost always the copy, not the list. Rewrite step 1 and relaunch.

## Creator Search

**No results.** Loosen filters — follower range and location are the usual culprits.

**"Out of credits."** Your monthly quota resets automatically. To add more mid-month, upgrade under **Settings → Billing**.

## Integrations

**Integration says "Needs attention."** The credentials or authorization expired. Click the card and reconnect.

**Zapier not triggering.** Check Zapier's task history for errors; rate limits on free plans are a common cause.

## Still stuck?

<CardGroup cols={2}>
  <Card title="Troubleshooting" icon="wrench" href="/help/troubleshooting">
    Diagnose issues step-by-step.
  </Card>

  <Card title="Contact support" icon="message-circle" href="/help/contact-support">
    Get help from the Afflo team.
  </Card>
</CardGroup>