> ## Documentation Index
> Fetch the complete documentation index at: https://help.afflo.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Step-by-step checks by area to solve most problems.

Find your area below and work down the list in order. Most issues resolve within the first two or three steps.

## General first steps

Before diving into area-specific checks, try these:

1. **Refresh the page.** Many rendering issues disappear with a hard reload.
2. **Check for a status banner.** Afflo shows a banner at the top when there's a known outage or maintenance window.
3. **Try a different browser or private window.** Rules out browser extensions and cached state.
4. **Confirm you're in the right organization.** The switcher at the top of the sidebar shows which workspace you're in.

## Sign-in

1. Is your email correct? Check for typos and trailing spaces.
2. Try **Forgot Password?** — a fresh password link takes under a minute.
3. If 2FA is enabled, confirm your authenticator app's clock is accurate (a drifting clock breaks codes).
4. Still stuck? Use a recovery code.

## Shopify attribution

1. Is your store **Connected** under **Settings → Stores**?
2. Is the partner's link pointing to the connected domain?
3. Is the click inside the program's attribution window?
4. Did the shopper use a promo code from another source that overrode attribution?
5. Check Link Statistics for that specific link — if it has clicks but no conversions, the problem is downstream of Afflo.

## Payouts

1. Is a payout provider connected under **Payouts → Provider Settings**?
2. Has the affiliate completed their side of the provider setup (bank details, tax forms)?
3. Is the provider's funding source topped up?
4. Try **Pay All** on a single affiliate to isolate the issue.
5. If it fails, check the provider's dashboard for an explicit error reason.

## Email deliverability

1. Have you connected your sending domain? See [Connect your email](/integrations/marketing/connect-your-email).
2. Are SPF, DKIM, and DMARC all verified in **Email Settings**?
3. Run a test send to yourself and check whether it lands in Inbox or Promotions/Spam.
4. Warm a new domain gradually — fewer than 100 sends per day for the first week.

## Integrations

1. Open **Integrations** and look at the card status.
2. **Needs attention** means credentials expired. Click the card and reconnect.
3. After reconnecting, trigger a small action in Afflo (add/remove an affiliate) to check events are flowing.
4. Check the third-party tool's own event or webhook log for errors.

## When nothing works

Collect these and [contact support](/help/contact-support):

* A clear description of what you were doing when it failed
* Any error message text (screenshots welcome)
* Your organization name, and the store domain if Shopify is involved
* The approximate time it happened

## Related

<CardGroup cols={2}>
  <Card title="Common issues" icon="life-buoy" href="/help/common-issues">
    Quick answers by category.
  </Card>

  <Card title="Contact support" icon="message-circle" href="/help/contact-support">
    Reach the team directly.
  </Card>
</CardGroup>