> ## Documentation Index
> Fetch the complete documentation index at: https://help.afflo.app/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Short answers to common questions from brands, agencies, and creators.

## Getting started

**Do I need to code?**
No. Everything in Afflo is point-and-click. Connecting Shopify, adding a sending domain, and setting up payouts all use guided flows.

**How long does setup take?**
Most teams go live in about ten minutes. The longest step is adding DNS records for your sending domain, which can take a few minutes to verify.

**Can I try Afflo before paying?**
Plans with trials are labeled as such during sign-up, and the **Settings → Billing** screen shows your trial end date.

## Programs and affiliates

**How do affiliates join?**
Three ways: invite them by email from **Affiliates → Add Affiliate**, share your public sign-up link, or send campaigns from **Outreach** and approve sign-ups as replies come in.

**Can one affiliate be in multiple programs?**
Yes. An affiliate's row in the Affiliates table shows a badge with the number of programs they're in.

**How does attribution work?**
When you create a program you pick an attribution window (how long a click counts) and a model (first click or last click). Afflo uses those rules to match orders to the partner who drove them.

## Stores and payouts

**Which stores are supported?**
Shopify is supported today. TikTok Shop is available on select plans. Other platforms are on the roadmap — check **Integrations → Ecommerce** for the current list.

**How do I pay affiliates?**
Connect a payout provider under **Payouts → Provider Settings**. Afflo supports Stripe (card/bank), Tremendous (gift cards), and Trolley (international payouts). You can then run **Pay All** on the Payouts page.

**Are payout fees included in my plan?**
Each plan lists a payout fee percentage under **Settings → Billing → Plan Features**. Provider-side fees (Stripe, Trolley) are separate.

## Team and access

**Can my team collaborate?**
Yes. Invite teammates from **Settings → Team** and assign them a role. Admins can do everything; more limited roles see only what they need.

**Can I manage multiple brands or clients?**
Agencies can enroll multiple organizations in a single subscription. Use the organization switcher at the top of the sidebar to move between them.

## Billing and cancellation

**How do I change my plan?**
Go to **Settings → Billing** and click **Upgrade** or **Downgrade** on the plan you want. Downgrades take effect at the end of the current billing period.

**How do I cancel?**
Click **Manage Subscription** on the Billing screen to open the customer portal, then cancel from there. Your access continues until the end of the paid period.

## Creators

**How do creators see their link and earnings?**
They sign in to the creator portal at the affiliate login URL you share. Their dashboard shows clicks, conversions, earnings, and payout history.

**Who pays the creator?**
You do, from Afflo's **Payouts** page, using the provider you've connected.

## Still stuck?

<CardGroup cols={2}>
  <Card title="Common issues" icon="life-buoy" href="/help/common-issues">
    Quick fixes for frequent questions.
  </Card>

  <Card title="Contact support" icon="message-circle" href="/help/contact-support">
    Reach the Afflo team.
  </Card>
</CardGroup>