What it does
- Pulls posts that mention your handle or hashtags you care about
- Surfaces profiles of creators posting about you
- Feeds the Content, Creators, and Analytics tabs on Social Listen
Before you start
- An Instagram Business or Creator account linked to a Facebook Page
- Admin access to the Facebook Page
Connect
Sign in to Facebook
Afflo redirects you to Facebook. Sign in as the admin of the Page linked to your Instagram account.
Grant permissions
Approve the read-only access Afflo requests (post content and engagement metrics).
Pick the Instagram account
Select the Business or Creator account you want to monitor. You can change this later.
What syncs
- Posts that mention your handle or tracked hashtags
- Engagement metrics: likes, comments, shares, views
- Creator profile basics: handle, followers, bio
Disconnect
Open Integrations → Social → Instagram and click Disconnect. Past synced data stays in Social Listen.Tips
- Personal Instagram accounts aren’t supported. Switch to a Business or Creator account first — the change is free.
- Add the hashtags your program uses to Social Listen so branded campaigns show up without needing an @mention.
- Re-approve the connection if Facebook prompts for it. Permission refreshes are normal.
Troubleshooting
“We couldn’t find your Instagram account.” Confirm the account is set to Business or Creator and is linked to a Facebook Page you admin. Posts aren’t appearing. New posts can take up to 30 minutes to flow in. If nothing shows up after an hour, disconnect and reconnect.Related
Social Listen
See the content once it’s flowing in.
Creator Search
Find new creators to invite.