Troubleshooting

Find your area below and work down the list in order. Most issues resolve within the first two or three steps.

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General first steps

Before diving into area-specific checks, try these:

1. Refresh the page. Many rendering issues disappear with a hard reload.
2. Check for a status banner. Afflo shows a banner at the top when there’s a known outage or maintenance window.
3. Try a different browser or private window. Rules out browser extensions and cached state.
4. Confirm you’re in the right organization. The switcher at the top of the sidebar shows which workspace you’re in.

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Sign-in

1. Is your email correct? Check for typos and trailing spaces.
2. Try Forgot Password? — a fresh password link takes under a minute.
3. If 2FA is enabled, confirm your authenticator app’s clock is accurate (a drifting clock breaks codes).
4. Still stuck? Use a recovery code.

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Shopify attribution

1. Is your store Connected under Settings → Stores?
2. Is the partner’s link pointing to the connected domain?
3. Is the click inside the program’s attribution window?
4. Did the shopper use a promo code from another source that overrode attribution?
5. Check Link Statistics for that specific link — if it has clicks but no conversions, the problem is downstream of Afflo.

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Payouts

1. Is a payout provider connected under Payouts → Provider Settings?
2. Has the affiliate completed their side of the provider setup (bank details, tax forms)?
3. Is the provider’s funding source topped up?
4. Try Pay All on a single affiliate to isolate the issue.
5. If it fails, check the provider’s dashboard for an explicit error reason.

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Email deliverability

1. Have you connected your sending domain? See Connect your email.
2. Are SPF, DKIM, and DMARC all verified in Email Settings?
3. Run a test send to yourself and check whether it lands in Inbox or Promotions/Spam.
4. Warm a new domain gradually — fewer than 100 sends per day for the first week.

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Integrations

1. Open Integrations and look at the card status.
2. Needs attention means credentials expired. Click the card and reconnect.
3. After reconnecting, trigger a small action in Afflo (add/remove an affiliate) to check events are flowing.
4. Check the third-party tool’s own event or webhook log for errors.

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When nothing works

Collect these and contact support:

• A clear description of what you were doing when it failed
• Any error message text (screenshots welcome)
• Your organization name, and the store domain if Shopify is involved
• The approximate time it happened

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